We make yoga mats, gear, and accessories that last, and if they don’t, we want to know about it. Our products are guaranteed to give 100% satisfaction in every way and we want to know if you are unhappy for whatever reason with your purchase – now or a year from now.
Our guarantee is an agreement of honesty – bound by a promise that we’ll be fair to one another. If something is not standing up to your yoga practice, daily living, or lasting as long as you think it should, let us know.
THE FINE PRINT
If you are unsatisfied with your purchase for any reason, we’ll take it back for a refund* within 30 days of purchase.
If you are unsatisfied with the durability of your purchased item(s), we’ll exchange it for up to one year from the date of purchase.
If your item is damaged during shipment, contact us so we can arrange a replacement.
Under all circumstances of a refund or exchange, unless we determine otherwise, we will require that the original item be returned to us prior to the refund or exchange. Why? Because we take the integrity of our products very seriously. If something doesn’t perform, we want to see it so we can improve. The return shipment of any product back to Mantra Dog will be the sole responsibility of the sender.
*Items that have been personalized or otherwise customized are not eligible for refund
MISUSE OF POLICY
We don’t like the caveat, but let’s be honest, it happens. To help protect our family of customers and make sure every return or exchange is dealt with fairly, we may either require a receipt or decline a return or exchange in certain situations. These situations include:
items not purchased from Mantra Dog; and items lost or damaged from fire, flood, natural disaster, pet damage, defaced, or soiled.